Frequently Asked Questions
In this section you will find the answers to the most common questions about your visit to Monkey Park. We recommend you read them before you come so that you can enjoy the experience to the full, with all the information about opening times, entrance fees, rules and park services.
What are the opening hours?
9:30 a 16:00.
Will they ever close?
We are open every day of the year.
What is the latest time for access?
15:30 will be the last time you will be able to enter the park, we recommend not arriving at this time so that you can better enjoy your visit.
Is it necessary to buy tickets in advance?
It is not necessary to buy your tickets in advance, you can purchase your tickets at the ticket office of our park on the day of your visit.
How can I solve a problem with my online tickets?
Contact tickects@monkeypark.com and we will be pleased to help you.
Can I request a refund for my tickets?
Yes, please contact tickets@monkeypark.com, send the details you used for the purchase, request the return and we will arrange the return as soon as possible.
Why do I pay a €1 handling fee on my online tickets?
This euro in management fees helps us to keep our web service active. It also allows you to directly refund your tickets or reschedule them without giving any reason within one month of purchase.
What are the ticket prices?
Adults= 10€.
Children= 5€.
From what age do children pay?
Children pay children's admission from 5 to 12 years old.
Children under 5 years old do not pay admission.
Children over 12 years old pay as adults.
Is there a group discount?
We do not have group discounts and do not usually accept group visits.
Is there a discount for residents?
We do not have a discount for residents.
Is there a student discount?
We do not have a student discount.
Is there a discount for people with disabilities?
We do not have a discount for people with disabilities.
Can I bring food into the park?
No. You must leave the food in your vehicle, in case you don't have it you can leave it in our lockers free of charge.
In case you bring any food into the park please do not give it to the animals, keep it hidden in your bag or rucksack and eat outside the contact areas.
Can I bring food for the animals?
No. Any food for the animals is forbidden, they can only be fed with our food.
In the event that one of our keepers finds you feeding our animals with food from outside the park, you must give it to the keeper immediately.
Please help us to take care of our animals' diet.
Specially forbidden food?
It is forbidden to enter the park with:
Grapes
Banana
Sultanas or dates
Frutos secos
Dried fruit
Fruit gummies
Peanuts
Bread
Biscuits
Chocolates
Knick-knacks
Do you have a restaurant or bar in the park?
There is no restaurant or bar in the park.
Do you sell any food?
We sell small boxes for 3€ with vegetables and some fruit to feed our animals.
For visitors we sell only at the entrance: water, soft drinks, ice cream, coffee and snacks.
Is it necessary to reserve parking?
No. It is not necessary to reserve a parking space.
Do I have to pay for parking in the car park?
No. Parking is free of charge.
Where can I send my CV?
cv@monkeypark.com
Do you organise celebrations?
No.
We do not have facilities for celebrations or events.
Is it possible to exit and re-enter the park?
Yes.
Only on the same day and with prior notice to the staff at the entrance.
Do you sell animals to private individuals?
No.
Under no circumstances do we sell animals.
Can I volunteer?
No.
We do not have a volunteer programme, our staff is selected through a complex process, we do not let just anyone take care of our animals.
How can I make a suggestion or file a complaint?
care@monkeypark.com, although the best way is to communicate directly with caregivers.
Can I visit the park with my pet?
No.
At Monkey Park we love all animals, but, you must respect and understand that our animals may become frightened, stressed or behave aggressively if they see a pet.
Other reasons are:
1. Pet safety: Zoo animals can be dangerous to pets. Pet sounds and smells can provoke aggressive behaviour in zoo animals.
2. Safety of zoo animals: Pets can transmit diseases to zoo animals, which can be very sensitive to diseases of domestic animals.
Can I visit the park if I am pregnant?
Yes.
There is no risk, but we still recommend that you take the same care as you would on any normal day, follow the rules and never put yourself or your baby at risk.
