Terms and Conditions
Object
The use by the user of the services contained in the monkeypark.com website implies the express acceptance of the following General Conditions of Sale and Services:
Users should read these General Conditions of Use of this Web Portal. Use of or access to this site implies knowledge and full acceptance of the legal warnings and conditions specified below. If you do not agree with them, please do not use this website. These general conditions (hereinafter the "General Conditions") regulate the use of all services of the Portal, monkeypark.com, website that has been created and is owned by MONKEY PARK S.L. and users can contact the address listed at the beginning of this:
By the mere use of this website the user expresses full and unreserved acceptance of them, which may be modified by MONKEY PARK SL at any time. Users are also subject to all those special conditions, notices or regulations of instructions that are brought to their knowledge in relation to specific content or services, supplementing the provisions of these Terms and Conditions.
Capacity
The user and/or consumer declares that he/she is of legal age (over 18 years of age) and has the necessary legal capacity to contract the services offered by the provider on the monkeypark.com website, and also declares that he/she accepts to be bound by this agreement and understands and fully accepts the conditions set out herein for using this website and contracting the services offered.
Use by the user
The user undertakes to use the Portal and the services in accordance with the law and these General Conditions, as well as morality, good customs and public order. Therefore, he/she will refrain from using the Portal or its services for illicit purposes, contrary to these General Conditions or harmful to the rights and interests of third parties or that in any way may damage or render them useless. Also, unless you have obtained prior express authorization specifically granted for that purpose by the MONKEY PARK SL. The user will refrain from obtaining or attempting to obtain any type of content, whether text, graphics, drawings, sound files, images or photographs, videos, software and in general any kind of material accessible through the Portal or services, using means other than those that have been made available for this purpose or those that are commonly used for this purpose on the Internet.
Free of charge
This web portal is accessible through the address monkeypark.com, and its use by the user is free of charge, therefore viewing it does not require any subscription or registration whatsoever. However, the contracting of certain services or products may require the User to register on the website and the prior acceptance of certain specific conditions that develop and complement these General Conditions.
Applicable law and jurisdiction
The user or consumer declares that he/she accepts that the legislation applicable to the operation of this service is that of Spain, as this is the place of permanent establishment of the service provider. Therefore, the services provided here are regulated in accordance with the provisions of Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce and any other relevant legislation.
Likewise, the Courts and Tribunals of the domicile of the service provider, i.e. Arona, shall be competent to hear any dispute arising or deriving from the interpretation of these conditions.
Data protection policy
The user and/or consumer, in order to contract the different services offered by MONKEY PARK S.L., as well as to receive newsletters from the Park, must register the data requested as a client. as well as to receive newsletters from the Park, must register the data requested as a customer, declares that all information provided at the time of registration is true, complete and accurate and, in accordance with Royal Decree 1720/2007 of 21 December 2007 approving the Regulation of development of Law 15/1999, of Protection of Personal Data, and Regulation (EU) 2016/679 of the European Parliament and the Council of 27 April 2016, the person who registers EXPRESSLY AUTHORIZES monkeypark.com to proceed to include in an automated file the personal data contained in the fields of the form as necessary for the proper provision of its services. It is indicated that the person in charge of the file is the commercial entity MONKEY PARK S.L. whose data have been provided at the beginning of these General Conditions of Sale, for the purposes of exercising the rights of access, rectification, deletion, limitation, cancellation and opposition provided for in the Law and the Regulation (EU). Likewise, the communication of said data to third parties is EXPRESSLY AUTHORISED when necessary for the adequate provision of the services contracted, respecting at all times the legislation in force.
Consent to receive electronic notifications
The user expressly consents to receive electronic communications with advertising and commercial news MONKEY PARK SL and the products or services it markets or promotes. In any case, MONKEY PARK S.L. makes available to users and / recipients the means of contact referred to in these conditions of sale, so that they can at any time revoke their consent and oppose the processing of their data for promotional purposes, in accordance with the provisions of art. 7.3 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, by writing to the email address info@monkeypark.com or to the postal address Llano Azul 17, Arona, Santa Cruz de Tenerife - Spain, and must provide proof of identity for this purpose.
Accuracy of information and disclaimer of liability
All information on products, services and prices offered on our website is provided clearly and accurately. Likewise, MONKEY PARK S.L. makes the necessary efforts within its means to provide the information contained on the page truthfully and without typographical errors. In the event that at any time there is a typographical error, graphic, or errata of this type, at all times outside the control of MONKEY PARK S.L., it will be corrected immediately. MONKEY PARK S.L. will proceed immediately to its correction, declining MONKEY PARK S.L. any responsibility for this reason.
Exemption from liability for the contents and operation of the portal
MONKEY PARK S.L. does not guarantee the availability and continuity of the operation of the Portal, its services and its contents. If reasonably possible, MONKEY PARK S.L. will give prior notice of any interruptions in the operation of the same. MONKEY PARK S.L. is not liable for damages of any kind that may be due to the lack of availability or continuity of the Portal or any of its services, or failures in access to the various web pages of the Portal or those from which certain services are provided.
Disclaimer of liability for the use of the portal and services by users
MONKEY PARK S.L. has no obligation and does not control the use that users make of the Portal and its services and therefore does not guarantee that the use by them is in accordance with the law, these General Conditions and, where appropriate, any other particular condition to be established. MONKEY PARK S.L. is not responsible for damages of any kind that may be due to incorrect, inappropriate or inadequate use that users make of the Portal or its services.
Exclusion of liability for own content
The contents of all types included in the web pages of the Portal are provided in good faith by MONKEY PARK S.L. with information from both internal sources (own elaboration) and external to the company itself. Because of this circumstance and the large amount of information available, MONKEY PARK S.L. does not guarantee the accuracy or updating of the data or texts available, although it uses its best efforts to do so. MONKEY PARK S.L. does not guarantee the usefulness of the Portal or its services for any particular activity or the suitability of the contents included in the web pages of the same for particular purposes, so that both access to the pages, such as the use of information, content and services is done under the sole responsibility of the user. MONKEY PARK S.L. warns that the images that appear on the Portal are indicative and not a contractual obligation, information, presentation and services offered on this site may be subject to periodic or specific changes, which may be made freely by MONKEY PARK S.L. without being obliged to communicate it to users.
Disclaimer for third party content
In relation to the above, the published documents may contain technical inconsistencies or involuntary typographical errors, for which MONKEY PARK S.L. is not responsible. In any case, we apologise for any such errors and undertake to correct them as soon as possible.
Security
MONKEY PARK S.L. makes its best efforts to have the security systems required by law, in order to prevent access to our databases by third parties, therefore, the sending and forwarding of data made by the user through our website or the information it sends, is protected with electronic security techniques in the network, in order to ensure the secrecy of communications of users, as well as appropriate levels of protection of personal data.
Cookies
MONKEY PARK S.L. uses cookies when a user browses the websites and web pages of the Portal. The purpose of using cookies is to identify the user, follow their path during visits and get to know them better in order to speed up the service offered. Cookies are only associated with an anonymous user and do not allow access to personal data or data from the hard drive of the user's computer. Most browsers automatically accept cookies, but users can configure their browsers to notify them when cookies are received or not to accept them, without this making it impossible to access the Portal's web pages.
Knowledge and acceptance
The contracting of any of the services offered by our website, implies knowledge and express acceptance of these conditions. The document in which the possible contracts are formalized will be filed in a database accessible only by MONKEY PARK SL, according to the conditions contained in the "Data Protection" section of the conditions of use of this website. Similarly, the customer and / or user can identify and correct any errors in the introduction of data by communicating it to MONKEY PARK SL, as indicated in the Data Protection Policy clause herein.
Nullity
If any clause included in these general conditions is declared, totally or partially, null or ineffective, such nullity or ineffectiveness shall only affect such provision or the part thereof that is null or ineffective, and the general conditions shall remain in force in all other respects, and such provision, or the part thereof that is affected, shall be deemed not to have been included.
Method of payment
Payment by credit or debit card, through Redsys, most cards such as Visa, Visa Electron, Mastercard, Maestro are accepted. Payment is made through Santander Elavon's secure payment platform. We do not store card numbers in any case.
Send
The tickets are sent through the user area on the platform and/or by e-mail, as it is a virtual product in PDF format, which is considered to be the easiest and safest way.
Return and cancellation policy
Refundable tickets, contact tickets@monkeypark.com
Minimum age of purchase
The minimum age to make a purchase on monkeypark.com is 18 years old.
